Joseph is Strategy Director at JH, a leading e-commerce agency specialising in Adobe Commerce. He works with online retailers to turn their vision into reality, employing strategic planning, research studies, and conversion optimisation to achieve enviable results. He heads up the strategy team at JH — a multi-disciplined group offering expert advice on experience, technology, and trading. Joseph’s own background is in design, with more than a decade of experience producing exemplary customer experiences for renowned brands and ambitious start-ups. He is also a seasoned leader and manager with a track record of developing people, culture, and services.